Manchester Local Involvement Network (LINk) has published “Your Home, Your Rights - A guide for customers”. The booklet provides advice for vulnerable people on what they have a right to expect and how to raise complaints about personal care provided in their own home (homecare).
The booklet gives real life examples of the experiences people have had – good and bad – to help people get the message that they have a right to good care.
The booklet is an important part of the “Dignity and Respect” campaign being driven by Manchester LINk to ensure that everyone is treated with dignity and respect by health and social care services and was launched at the “Dignity Showcase” on 7 June.
For further information and to request copies of the booklet, contact 0161 874 2187, or email: manchesterlink@theBHA.org.uk.