Venue
Macc, 3rd Floor Swan Buildings, 20 Swan Street, Manchester, M4 5JW
This 1-day course is for anyone who would like to express themselves clearly and confidently with colleagues and customers, and to interact in a way that values themselves and others equally.
Learning Outcomes
By the end of the course participants will:
- understand the difference between aggressive, passive, manipulative and assertive communication.
- be aware of the verbal and non-verbal skills needed to communicate assertively.
- have begun to develop a range of assertiveness skills such as saying 'no', voicing their opinion, handling criticism, giving and receiving compliments.
- have practised using assertiveness skills in a safe and supportive environment.
Course Content
- The importance of facial expression, eyes, stance, voice and the content of our speech when being assertive.
- What stops us being assertive.
- The importance of transparency / honesty re our feelings when being assertive - the importance of self-disclosure.
- How to prepare a core statement when being assertive.
- Practice and feedback in pairs.
If you would like to run this course in-house for a group of staff, please get in touch on 07733 268088.
The course costs £650 to run for up to a maximum of 12 people.
Cost
£95.00 per person
Provider
Training House
Topic
Shared Topic Areas
Further details / booking
See attached booking form.
Attachment | Size |
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Booking Form Autumn 2019.doc | 69.5 KB |