Macc membership survey

Macc / Services

Macc works to encourage, support and develop voluntary community and social enterprise (VCSE) sector organisations and individuals to have a real influence over the places and communities in which they live.

We believe every individual and community has unique skills, talents, knowledge and insights. Our collective skills, knowledge and lived experience uniquely equips us to do the work we do.

Macc values

Being Collaborative – facilitating positive change in society by working with people

Being Influential – harnessing people’s skills and building their confidence to shape and inform policy and practice

Being Supportive – providing mutual support and encouraging one another

Please tell us how you have connected with Macc services or teams over the last 12 months.

What difference or impact has this interaction made to you / your organisation?

Is your organisation currently facing any of the following?

Lack of access to funding

Lack of awareness about what others in the sector are doing

Lack of capacity within the organisation

Lack of relationship with VCSE networks

Lack of relevant skills within the organisation

Lack of voice in wider policy

None of the above

Other

Please provide details of the other issues you are facing:

In order for us to assess our services and reach, we ask you to rate the following questions on a scale of 0-10. We appreciate you may not have accessed some of our services or feel in a position to give an answer so please feel free to mark as unable to comment.

How satisfied are you with the service Macc provides?

0=low, 10=high

How strongly do you feel that Macc is a collaborative organisation?

0=low, 10=high

How satisfied are you with your relationship with Macc?

0=low, 10=high

How satisfied are you with the overall support Macc has provided?

0=low, 10=high

How strongly do you agree with the following statements:

Please use the additional comments text box below to make any comments.

Macc strengthens the collective voice of the sector

0=low, 10=high

Macc provides quality information on the sector and its priorities

0=low, 10=high

Macc provides useful opportunities to engage and collaborate with the sector

0=low, 10=high

Macc provides adequate information for me to interact with their services

0=low, 10=high

Macc is an accessible and inclusive organisation

0=low, 10=high

How strongly do you agree Macc has enabled you to build relationships with businesses?

0=low, 10=high

How strongly do you agree Macc has enabled you to build relationships with public sector bodies?

0=low, 10=high

How strongly do you agree Macc has enabled you to build relationships with other VCSE organisations?

0=low, 10=high

How strongly do you agree Macc strengthens your connections in the sector?

0=low, 10=high

How satisfied are you with the volunteering service Macc provides?

0=low, 10=high

How strongly do you agree Macc support has resulted in you being able to recruit volunteers?

0=low, 10=high

How strongly do you agree Macc has increased your knowledge on volunteering?

0=low, 10=high

How strongly do you feel Macc has encouraged / led to your organisation being more diverse?

0=low, 10=high

How strongly do you feel Macc is a collaborative organisation?

0=low, 10=high

How strongly do you feel that Macc has helped to improve the governance / structure of your organisation?

0=low, 10=high

How strongly do you feel Macc support has resulted in your organisation receiving more funding?

0=low, 10=high

How strongly do you feel that Macc support has led to an improved workforce?

0=low, 10=high

How strongly do you agree that Macc has given you the knowledge, skills, tools and confidence to drive change / influence local decisions?

0=low, 10=high

How satisfied are you with the training Macc delivers?

0=low, 10=high

How satisfied are you with the overall support / service Macc provides?

0=low, 10=high

How likely are you to recommend Macc?

0=low, 10=high

Is there anything you would like to see Macc lead on or develop?

Do you feel there are any barriers in accessing any of Macc services?

Do you have any additional comments you would like to make about Macc?

Membership

Are you completing this survey as a:

Representative from a VCSE organisation based within the city of Manchester

Representative from a VCSE organisation based outside the city of Manchester

Business

Individual

Other

Please state:

Are you completing this survey on behalf of an organisation led by or supporting people / communities experiencing racial inequalities?

Yes

No

Which of the following best describes why you / your organisation joined Macc?

Please tick up to 5 options which are most important to you.

Please specify the other reasons why you joined Macc:

Have you accessed our funding portal?

Yes

No

Have you attended or accessed any peer to peer engagement opportunities / networks of interest through Macc?

Yes

No

Do you have any suggestions on how Macc can further develop membership?

Is there any additional benefits you would like to see offered by Macc as part of your membership?

Have you explored or made any connections with other Macc members?

Yes

No

If yes, please provide information.

How did you find the Macc membership joining / renewal process?

Easy

Long

Complicated

Straight forward

How often would you like contact with the membership team?

Happy with the current level of contact

3-4 times a year

1-2 times a year

Only contact with regards to renewal of membership

How do you prefer us to communicate with you?

Please state how else you'd prefer us to communitcate with you:

We currently produce a quarterly membership newsletter featuring news, events, information and member spotlights. Is there anything you would like to see added to the newsletter?

Have you joined our Macc members Facebook page?

Yes

No

Please add any comments about our Macc members Facebook page:

Would you promote membership of Macc to others?

Yes

No

Please add any comments on why you would or wouldn't promote Macc membership to others:

Is there any support or services you could offer Macc and / or other members to enhance work within our sector?

Where do you mainly find updates on the VCSE sector?

Ebulletin

Members newsletter

Direct email

P&I shorts

Website

Social media

Other

Please tell us which channel:

Please state where else you mainly find updates on the VCSE sector:

Please provide any comments you would like to make relating to your membership?

Communication

On average how often do you interact with Macc?

Please specify how often you interact with Macc:

For what main purpose (reason) do you interact with Macc?

Please select up to 5 options.

To network and share information

Access information on the sector and / or issues affecting it

To explore and develop partnerships for collaborative working

To access Macc services

To keep informed of sector news, events and training

To keep abreast of best practice in relation to the sector

Attend training, conference and events

To influence policy and practice regarding the sector

Other – please specify

Please specify the other purpose / reason you interact with Macc:

On a scale of 0 – 10 how would you rate Macc communication with you?

0=low, 10=high

Do you have any comments on how we can improve our communication with the sector?

If you would like us to follow up on any of your response please provide your details below:

Name:

Organisation (if applicable):

Email:

Telephone number:

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