To help keep customers and colleagues as safe as possible in the latest phase of the pandemic, the Department has decided jobcentre opening hours will be 10am to 2pm from week beginning 18 January 2021.
This temporary change means the jobcentres can continue providing safe, essential services for those who need to come into the jobcentre and who are unable to interact on the phone or digitally.
The opening hours of the phone lines remain as they were. In addition, the Relay UK service and the Video relay service are both still available. More information is available on these services here
Anyone entering a jobcentre will be required to wear a face covering, unless they are in an exempt category.
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