Have your say at a Dilemmas Café

Are you, or people you support, passionate about public services?

The Parliamentary and Health Service Ombudsman is looking for members of the public and advocacy professionals to join them for in-person Dilemma Café in Manchester on the afternoon of the 13 March.

Those attending will be asked to share their unique perspectives, opinions and views to help improve our work, and public services, for the better.

The Parliamentary and Health Service Ombudsman (PHSO) investigate complaints about public services (such as the NHS, benefits or immigration).

PHSO believe in the power of complaining. A well-handled complaint has the power to reveal the truth, bring closure and create lasting positive change. PHSO work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. Then find ways to put it right.

The work has two parts:

• Champion higher standards of behaviour to encourage a better relationship between people and public services
• Investigate complaints from people who feel these standards have not been met

What’s a Dilemmas Café?
A Dilemmas Cafe is a type of discussion group, providing an opportunity for people to learn about ethical challenges and work together to help find solutions. It involves listening to and respecting others, asking questions and coming-up with ideas (and of course, eating and drinking – lunch and refreshments will be provided).

PHSO are hosting two Dilemma Cafes, one in Manchester (13 March 2024, afternoon) and the other in London (20 March, afternoon), with members of the public and advocacy professionals invited. The venues will be wheelchair accessible. If you are attending as a member of the public, you will receive a £50 shopping voucher as a thank you.

What PHSO can offer you

• An opportunity to work with others committed to making public services better
• A way to use your own experiences to make positive change
• A chance to gain new skills and experiences
• Involvement

To attend register here by 3 March 2024.

If you have any questions email: [email protected]