The North West Ambulance Service is continually looking for ways in which they can improve the experience of the patients they serve throughout the North West.
Following the success of the original award winning board game, the Patient Experience team have developed a new second board game based around the theme of ‘There is more to your ambulance service than you think’ and has been designed after receiving feedback from community groups.
Using this feedback, the game has been designed so that all of the statements and questions are easier to understand and reflect what community groups thought was important for them to know and understand about the ambulance service. It makes use of bright colours and also all of the question and booster cards contain images which help to make it more appealing to the players.
The game is very easy to play and resembles something like a giant Monopoly board. Players choose a starting point to represent them or their team and then get to use the dice domes. Players then move round the board and are allocated points depending on how well they discuss the statements they land on - or by answering questions from the ‘Q’ cards and Booster cards. Examples of statements that the players are asked to comment on include; ‘The ambulance service means…..’ and ‘Good care starts with good communication.’
The statements are designed to get people talking and although one person may start by discussing that point, other players and teams are asked to join in and have their say too. The points then get split between players/teams and whoever has the most points at the end of the game wins - it can get very competitive!
As the game is played – a member of the Patient Experience team records all of the feedback given which is analysed later and is then used to help make service improvements.
If you are a community group who is interested in playing the Patient Experience Board Game, contact the Patient Experience team, on 0300 555 0110 or email: [email protected]