Assertive Communication - The Training House

This course will help you communicate clearly in a way that values yourself and others equally.  By the end you will feel more confident expressing yourself and getting your point across.

Content

• Communication Model - ‘I’m okay, you’re okay’.
• Consequences of aggressive, passive, passive-aggressive and assertive communication styles.
• Mehrabian - the importance of body language: facial expression, stance and voice.
• Valuing ourselves - what stops us being assertive?
• The skill of self-disclosure - why and how we need to acknowledge feelings.
• How to speak confidently using open, honest and straightforward language.
• Preparing core statements.
• Saying 'no'.
• Handling criticism and accepting compliments.

The courses are interactive and fun, and involve working in small groups and pairs in a safe environment.