Citizens Advice Manchester Frontline worker training

Citizens Advice Manchester are delivering frontline worker training which will cover:

• What is Solutions to Tackle Energy Poverty (STEP)
• What the Priority Service Register is, and what the advantages are of registering your clients on there
• Energy advice and how it affects clients' health
• Ways to maximise clients income
• Check switch and Save
• Ways to reduce spending on Energy (efficiencies and behaviour changes)
• Setting up a client when a they move

The frontline worker training session, lasts about an hour: 50minutes of presentation and 10 minutes Q&A. Session size should be between 5-15 people at a time.

To organise a training session contact Jessica Mellor on 0161 804 7034 or email:  [email protected]