Shop Volunteer

Who we are:

Throughout the year we’re fundraising to help people with MS right now with services and support. And to give hope for the future through our groundbreaking research programme that aims to stop MS altogether. Our MS Society shops are a vital source of support to help us stop MS. 

What would you be doing as a volunteer?

As our Shop Volunteer, you’re at the heart of making sure our customers have a positive shopping experience. There are lots of ways of getting involved: making our window displays look great, welcoming customers, helping them with purchases, collecting donations, preparing items for sale, using our till systems to handle payments and, as part of a team, generally helping with the day-to-day running of the shop. In this varied role, you’ll develop your organisation, team working and customer service skills. Most importantly you’ll be helping raise funds to support people to live well with MS.

What the role involves: 

This role may vary depending on needs and is likely to include:

• Welcoming customers and assisting them with purchases
• Receiving and processing money when goods are sold
• Pricing and sorting donations and other goods for sale in line with stock control processes
• Helping with visual merchandising for our shop windows
• Supporting housekeeping, such as stock management and tidying 

We will support you in developing the skills you need for this role, including an induction into all the areas outlined. You will have a chance to discuss your role, claiming expenses and any additional needs with us.

What you need for this role

Essential

• Friendly and welcoming manner
• Enjoy being part of a team
• Willing to understand and follow external and internal policies and procedures
• Committed to our values

Desirable

• Experience in handling money, preferably in a retail setting
• Awareness of high-end brands

To volunteer in this role you will need to:

Complete the Welcome and Induction Checklist in the back of your Welcome Pack 

Sources of support

We will ensure that while volunteering with us you will have access to all the support you need to feel comfortable, confident with what you are doing and able to achieve the most impact through your time with us.