Meet and Greet Volunteer

George House Trust has been providing HIV support, advice and advocacy services to improve health outcomes since 1985.
 

As a Meet and Greet Volunteer (MGV) you’ll play a key role in ensuring that everyone who visits or telephones George House Trust receives a warm and professional welcome.
 

Key reception-based tasks include:

• Meeting and greeting visitors to the building
• Answering the telephone and door intercom
• Signposting visitors to the relevant staff member or activity within the building
• Opening up and closing down the Reception Waiting Area and Reception Office at the beginning and end of each day
• Taking standard details from callers and transferring calls to the relevant staff or volunteer, whilst also occasionally making outgoing telephone calls
• General office duties, including duplicating, scanning, printing, laminating, binding, etc
• Data entry

We are looking for someone who has the following skills:

• Fluency in written and spoken English
• An ability to communicate clearly and appropriately with staff and collaborative professionals, service users and volunteers, both verbally and in writing
• Experience in using Microsoft Word and Outlook
• Good interpersonal skills and an interest in working with people
• Sensitivity toward anyone who may be distressed or anxious
• Be friendly, welcoming and professional
• Have basic numeracy and literacy skills
• Be able to act on your own initiative and prioritise tasks
• Be punctual and reliable
• Be respectful of others’ differences and choices
• Work with others as part of a team
• Be confident at asking for support and guidance when necessary

You must be able to commit to one (or more) routine morning, afternoon or evening shift every week. You should be able to commit to volunteering for a period of time.

The shift times are:
• Morning: 09:00 – 13:00
• Afternoon: 13:00 – 17:00