There are two common complaints I hear from voluntary sector organisations about procurement (grants and contracts) from public bodies.
The first is:
"Why isn't good performance rewarded and recognised?"
"We've done a good job, we've exceeded out targets and/or delivered more than we said we would yet this doesn't seem to make any difference when it comes to the next round of funding!"
The second complaint is the other side of the coin.
"Why isn't poor performance punished?"